> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getsolum.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Locations

> Set up your company's physical locations with addresses, contact info, and business hours

# Locations

Locations represent the physical sites where your company operates — clinics, offices, or facilities. Each location can have its own address, contact details, and business hours. Locations are used across Solum for referrals and provider assignments.

Manage locations from **Settings → [Locations](https://app.getsolum.com/settings/locations)**.

## Quick Start

1. **Go to Settings → Locations** in your Solum dashboard.
2. **Click "Add Location"** to open the creation form.
3. **Fill in the basic info** — name and address are required.
4. **Add contact details** — phone, email, and fax (optional).
5. **Set business hours** — or leave them off to use your company defaults.
6. **Save** — the location is now available across Solum.

***

## Location Fields

The creation and edit forms are organized into tabs:

### Basic Info

| Field              | Required | Description                                        |
| ------------------ | -------- | -------------------------------------------------- |
| **Name**           | Yes      | Location name (must be unique within your company) |
| **Address**        | Yes      | Street address                                     |
| **Address Line 2** | No       | Suite, floor, unit, etc.                           |
| **City**           | Yes      | City name                                          |
| **State**          | Yes      | US state or territory                              |
| **ZIP Code**       | Yes      | Format: `12345` or `12345-6789`                    |
| **Timezone**       | Yes      | Defaults to Eastern (America/New\_York)            |
| **Active**         | Yes      | Whether the location is active (defaults to yes)   |

### Contact

| Field     | Required | Description                        |
| --------- | -------- | ---------------------------------- |
| **Phone** | No       | 10-digit phone number              |
| **Email** | No       | Contact email address              |
| **Fax**   | No       | 10-digit fax number                |
| **Notes** | No       | Free-text notes about the location |

### Business Hours

By default, a location uses your **company-wide business hours**. Toggle custom hours on to set specific hours for this location.

* Set open and close times for each day of the week
* Times are selectable in **15-minute intervals**
* Support for **split shifts** — add multiple time ranges per day (e.g., 9:00 AM – 12:00 PM and 2:00 PM – 5:00 PM)
* **Copy times** to other days to save time

### Advanced

| Field           | Required | Description                                                                                          |
| --------------- | -------- | ---------------------------------------------------------------------------------------------------- |
| **External ID** | No       | Your external system's identifier (must be unique per company)                                       |
| **Slug**        | No       | URL-friendly identifier, auto-generated from name. Lowercase letters, numbers, and underscores only. |

***

## Creating a Location

Click **Add Location** to open the creation form. Fill in the required fields on the **Basic Info** tab, then optionally add contact details, business hours, and advanced settings.

A **slug** is auto-generated from the location name if you don't provide one.

***

## Editing a Location

Click the **edit** button on any location card to update its details. All fields can be changed, including the name.

***

## Deleting a Location

Click the **delete** button on a location card.

<Warning>
  Deleting a location is **permanent** and cannot be undone. Therapist assignments to this location are also removed.
</Warning>

***

## Active vs. Inactive Locations

Locations have an **Active** toggle. Inactive locations are hidden from dropdown menus and general use throughout Solum, but can still be edited from the settings page. Use this to retire a location without deleting it.

***

## Permissions

Only **Admins** can create, edit, and delete locations. Regular users see the locations list in read-only mode with a notice to contact their admin for changes.

***

## Troubleshooting

| Problem                              | Fix                                                                                                                                     |
| ------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------- |
| "Location name already exists"       | Each location name must be unique within your company. Choose a different name.                                                         |
| Location not appearing in dropdowns  | Check that the location is marked as **Active** in Settings → Locations.                                                                |
| Cannot create or edit locations      | Only Admins can manage locations. Ask an Admin to make the change.                                                                      |
| Business hours not showing correctly | If custom hours are toggled off, the location uses your company's default hours. Toggle custom hours on to set location-specific times. |
| ZIP code rejected                    | Use the format `12345` or `12345-6789`. No spaces or letters.                                                                           |