> ## Documentation Index > Fetch the complete documentation index at: https://docs.getsolum.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting Failed Eligibility Checks > Find failed insurance-monitoring checks, correct patient or coverage information, and retry them # Insurance Monitoring — Troubleshooting Failed Eligibility Checks A step-by-step guide for finding failed eligibility checks inside Insurance Monitoring and re-running them after corrections. *** ## Step 1 — Open Insurance Monitoring From the left-hand navigation menu, click **Insurance Monitoring**. In the Insurance Monitoring submenu, click **Batches**. Image ## Step 2 — Select the batch On the **Eligibility Batches** page, click the batch you want to review (for example, *Current Intake Wave*). Each row shows its status and a breakdown of Total, Active, Inactive, and Failed checks. Image ## Step 3 — Review the batch summary At the top of the batch you'll see summary cards: **Total Checks**, **Active**, **Inactive**, **Failed**, and **Pending**. Focus on the **Failed** card, these are the checks that returned errors and need attention. Image ## Step 4 — Filter to Failed and open the check Click the **Failed** card to show only the failed checks. Find the patient, click the `...` menu on the right, and choose **View Eligibility**. Image ## Step 5 — Edit and Retry On the Eligibility Check detail page, click **Edit and Retry**. Make the necessary corrections (e.g., Member ID, payer, date of service, name/DOB), then re-submit the check. Image ## Step 6 — Correct the fields and re-run the check On the **Retry Eligibility Check** form, correct the field(s) that caused the error — most commonly **Member ID**, **Date of Birth**, **Insurance Payer**, or **Date of Service**. When the information is fixed, click **Check Eligibility** to re-run the check. Image ## Quick reference 1. Menu → **Insurance Monitoring** 2. **Batches** 3. Select the batch 4. Open the **Failed** checks 5. `...` → **View Eligibility** 6. **Edit and Retry** → apply corrections → re-submit