Notifications

Solum sends email notifications to keep you informed about task activity. The Notifications page lets you control which emails you receive. Manage your preferences at Notifications (also accessible from the user menu in the sidebar).

Mentions and tagging

The Mentions section lets you turn off Allow people to @mention me to prevent new tags. This is separate from Mentioned in a comment, which only controls mention emails. See Manage mentions to learn how to control tagging and mention emails.

Notification Types

All notifications are delivered by email. Each type can be toggled on or off independently.

Notification	Description	When It’s Sent
Task assigned to you	A new task has been assigned to you	When someone assigns you to a task
New comment on your task	Someone commented on a task you’re assigned to	When a comment is added to one of your tasks (not your own comments)
Task completed	A task you created has been marked as completed	When someone completes a task you created
Mentioned in a comment	Someone tagged you in a comment	When a new @mention of you is added
Intake form completed	A patient completed their intake form	When a patient submits an intake form

Toggle any notification off if you don’t want to receive that type of email. Muting an email does not prevent the underlying action, such as assigning a task or tagging you. To prevent tags, use the separate Allow people to @mention me setting.

Privacy

Notification emails are designed to protect patient information. They never include task details, patient names, or any sensitive data in the email body. Instead, each email contains a secure link — you must log in to Solum to view the full details.

Troubleshooting

Problem	Fix
Not receiving notification emails	Check your spam or junk folder. Emails come from notifications@updates.getsolum.com. Also verify the notification type is toggled on in your preferences.
Receiving too many emails	Go to the Notifications page and toggle off the types you don’t need.
Getting emails for my own comments	You shouldn’t — Solum only sends comment notifications for other people’s comments, not your own. If this is happening, contact support@getsolum.com.